What are the hours of operation?
Is the experience appropriate for all ages?
- Sunday–Thursday: 10:00 am–10:30 pm
- Friday–Saturday: 10:00 am–12 midnight
No. It is recommended for children ages 6 and up.Is the experience accessible to guests with disabilities?
Yes. The experience is fully wheelchair accessible and accessible for guests with disabilities.Are strollers permitted?
No. Strollers may be checked at the coat check desk prior to entering the experience.Can I bring food and beverages?
No. Outside food and drink is strictly prohibited within the experience with the exception of closed water bottles.How long does the entire experience take?
Budget 90 minutes for the entire experience.Can I bring our luggage or large bags with us?
For security reasons, large bags and luggage are not permitted. Smaller bags are permitted and are subject to search upon entry. Management reserves the right at its discretion to require guests to check any items or articles considered unsuitable for the experience.Can I take pictures while inside the experience?
Yes. Photography with smartphones and cameras are allowed. However, flash photography and videography is strictly prohibited.Will I get wet?
No, you won’t get wet. You may feel like you’re diving beneath the ocean, but you won’t be submerged!Is the attraction available in different languages?
The first part of the experience is a visual experience with immersive sounds of the ocean. Language translations are integrated into the post-show attraction, the second part of the experience; subtitles in Spanish, French, Portuguese, German, Japanese and Chinese will be available during that time.What happens if I show up late for my time slot?
Tickets are non-refundable and can only be exchanged prior to the date and time appearing on your ticket, and based on availability. If you are late, we will do our best to accommodate you in the next available time slot. Additional fees may apply.