9/11 Memorial & Museum in New York, NY

180 Greenwich StNew York, NY 10007
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Overview

Commemorating the fateful day of September 11, 2001, in New York City, the 9/11 Memorial and Museum tells the story of the events at the World Trade Center, Pentagon, and on Flight 93. The museum houses interactive and eye-opening exhibits, films, and talks honoring the men, women, children, and families whose lives were drastically altered that day.

Good To Know

from Ashley, one of our New York Travel Experts
  • Explore the museum at your own pace.
  • It takes an average of 2 hours to experience the entire museum.
  • The historical exhibition may not be appropriate for visitors younger than 10 years of age. Parents should use discretion.
  • Live talks are available to museum visitors in the auditorium on the L-2 level.
  • No re-entry is offered after exiting the building.
  • Use of cell phones for talking is prohibited in exhibition spaces and theater.

Description

from 9/11 Memorial & Museum
The Memorial Mission
Remember and honor the thousands of innocent men, women, and children murdered by terrorists in the horrific attacks of February 26, 1993, and September 11, 2001.

Respect this place made sacred through tragic loss.

Recognize the endurance of those who survived, the courage of those who risked their lives to save others, and the compassion of all who supported us in our darkest hours.

May the lives remembered, the deeds recognized, and the spirit reawakened be eternal beacons, which reaffirm respect for life, strengthen our resolve to preserve freedom, and inspire an end to hatred, ignorance, and intolerance.

HOURS
9/11 Memorial
Daily
Sun.- Sat. 7:30 am – 9:00 pm

9/11 Memorial Museum
Daily
Sun.- Thu. 9:00 am - 8:00 pm (*Last Entry* at 6:00 pm)
Fri. & Sat. 9:00 am - 9:00 pm (*Last Entry* at 7:00 pm)
Please note: Last entrance into the museum on 9/10/2018 will be at 3:00 pm.
*The last entry helps to allow visitors the time to fully experience the Museum. An average visit takes about two hours.*

Reserve New York City Customer Reviews

3 Reviews
Teddi Swalm
CA
1 Review
Verified Traveler
"Never forget"
September, 2018
The 911 Memorial and Museum were things I won't forget. I just cannot imagine being close and seeing it happen. It is a true memorial to those who lost their lives during and after this event.
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Tip: You don't need to get tickets ahead of time. Short line up.

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Susan S.
Granby, CT
1 Review
Verified Traveler
"Humbling experience"
July, 2018
Please make sure you get advance tickets on line before going to the exhibit. You bypass the long lines of people waiting to purchase tickets. The exhibit is so well done. It is truly humbling and respectfully done. I took an 18 & 16 year old boys who took everything in with amazement. Considering they weren't born when 9/11happened the museum gave them an upfront historic moment they will remember forever. The hall with all the pictures of those lost gave them a prospective of the enormity of the day.
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Gretchen Hodges
Petal, MS
1 Review
Verified Traveler
"humbled"
May, 2018
I walked into the building with 5 teenagers who saw no point, constantly chattering and not even really paying attention to what they were looking at nor listening to.. It was all of ours first time at the 9/11 memorial, we were in town for a choral performance at Carnegie Hall. There were many attractions to see in that busy town but 9/11 was a must... As we walked down the first long corridor to the bottom the girls began to ask a few questions about why the walls looked so weird and what was with the giant steel pillar... After quietly explaining where they were and to what they were looking at their bright bubbly smiles and laughter changed to somber expressions of solace and grief.. your memorial took 5 teenagers who really had no clue what 9/11, Afghanistan war, or Memorial day was all about and brought about an understanding like no other.. As they walked the halls and took in all the artifacts and read the plaques they began to cry and mourn for those lost and those left behind.. My most sombering moment was when one of my girl went to the wall where the bodies still remain and seemed to feel their spirits. She placed her hand on the wall and began to weep and pray.. The memorial truly touched them and changed them for the better.. There were so many moments in the building that brought about such emotion with these girls that I truly think they have a new found understanding for others then themselves.. Thank you for such a blessed, humble experience and I truly believe that every American should walk those halls.. my heart is saddened by the many lives lost but joyed by the coming together it brought about among our fellow Americans.. Thank you for a wonderful time, we will be back, there are parts we didn't get to see as we were with a large group and pressed for time..
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Tip: bring tissues and take your time

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TripAdvisor Reviews
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susan c
"Brilliant."
TripAdvisor user rating 5 out of 5
Reviewed November 17, 2018 NEW
A very moving tribute to the fire fighters, police,port authoritiy staff and victims. The people of New York have done a wonderful memorial.
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robfisher2015
Auckland Central, New Zealand
"Poignant and emotional"
TripAdvisor user rating 5 out of 5
Reviewed November 17, 2018 NEW
We found the visit to the Museum a sad and emotional experience, one we will not forget. The layout is brilliant, drawing you down to the level of the original footings of the towers, dominated by the slurry wall which holds back the waters of the Hudson River. Although there were a lot of people present, there is a reverential collective hush as you view the various features which are very well displayed and captioned.
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Jen B
"Never Forget"
TripAdvisor user rating 5 out of 5
Reviewed November 17, 2018 NEW
First time to NY and I really felt that I couldnt travel to NY, without making this stop. Such a tragic part of our history and those lost deserved to be remembered. Its profoundly heartbreaking to being brought back to this time that everyone in the country was watching with horror. It really its home on reminding, enlightening and honoring the affected on 9/11. Bring your tissues.
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ChazLou7
"Moving and Empowering"
TripAdvisor user rating 5 out of 5
Reviewed November 17, 2018 NEW
This was well worth the $24 we paid to get in. We arrived at around 2pm and I would actually recommend arriving around this time; it was not as busy (and we were there on a Saturday) and afterwards you need to give yourself some time to take in what you've seen. The museum itself is split off into sections - you can look at: how the world trade centre was built and designed; how it has been rebuilt; an insight into the lives of the idviduals who were lost in the attacks with moving tributes from their families and friends; a timeline of the events of 9/11 with eyewitness testimonies and heartbreaking footage, voicemails, pictures and artifacts; and an exhibit dedicated to showing how New York came together to support each other in the wake of this tragedy. My friend and I definitely took some time at the end of the tour to just sit and reflect on what we had seen; as you may expect it is a very emotional tour and I would recommend giving yourself some time at the end to just sit and take it all in.
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Sarah J
Cheshire, United Kingdom
"Wonderful memorial"
TripAdvisor user rating 5 out of 5
Reviewed November 17, 2018 NEW
This is the first time I have visited the 9/11 memorial. It’s been done so respectfully - it has the names of the deceased carved into the metalwork around Ground Zero. Deeply moving and well worth a visit
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9/11 Memorial & Museum is located at 180 Greenwich StNew York, NY 10007
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Frequently Asked Questions about 9/11 Memorial & Museum

How long should I plan to spend at the museum?
On average it takes 2 hours to experience the entire museum.

What are the hours of operation for the memorial and museum?
The 9/11 Memorial is open daily from 7:30 am to 9:00 pm. The museum is open daily with the following hours of operation:

  • Sunday through Thursday: 9:00 am - 8:00 pm (Last Entry at 6:00 pm)
  • Friday and Saturday: 9:00 am - 9:00 pm (Last Entry at 7:00 pm) 

Can I take pictures at the memorial?
Yes. Personal photography is permitted. Professional photography must obtain a permit.

How do I access the memorial?
Enter the 9/11 Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street, or the at the intersection of West Street and Fulton Street.

Can I enter the museum on my own time?
Visitors will be permitted into the Museum at the time specified on their ticket. Entry for early or late arriving visitors will be at the discretion of Museum staff.

If I need to exit the building during my visit, can I re-enter?
No. Re-entry is not permitted once you have left the building.

Can I use my cell phone in the museum?
In certain areas, such as the exhibits, cell phone usage is prohibited.

Do I need a ticket to visit the 9/11 Memorial?
Visitor passes are no longer required to visit the Memorial.

Is the 9/11 Memorial and Museum appropriate for children?
The historical exhibition may not be appropriate for visitors younger than 10. Adults accompanying younger visitors should exercise discretion before entering.