9/11 Memorial & Museum in New York, NY

180 Greenwich StNew York, NY 10007
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Commemorating the fateful day of September 11, 2001, in New York City, the 9/11 Memorial and Museum tells the story of the events at the World Trade Center, Pentagon, and on Flight 93. The museum houses interactive and eye-opening exhibits, films, and talks honoring the men, women, children, and families whose lives were drastically altered that day.

Good To Know

from Ashley, one of our New York Travel Experts
  • Explore the museum at your own pace.
  • It takes an average of 2 hours to experience the entire museum.
  • The historical exhibition may not be appropriate for visitors younger than 10 years of age. Parents should use discretion.
  • Live talks are available to museum visitors in the auditorium on the L-2 level.
  • No re-entry is offered after exiting the building.
  • Use of cell phones for talking is prohibited in exhibition spaces and theater.


from 9/11 Memorial & Museum
The Memorial Mission

Remember and honor the thousands of innocent men, women, and children murdered by terrorists in the horrific attacks of February 26, 1993 and September 11, 2001.

Respect this place made sacred through tragic loss.

Recognize the endurance of those who survived, the courage of those who risked their lives to save others, and the compassion of all who supported us in our darkest hours.

May the lives remembered, the deeds recognized, and the spirit reawakened be eternal beacons, which reaffirm respect for life, strengthen our resolve to preserve freedom, and inspire an end to hatred, ignorance and intolerance.


9/11 Memorial
Sun.- Sat. 7:30 AM –9 PM

9/11 Memorial Museum
Sun.- Thu. 9 AM -8 PM (*Last Entry* at 6 PM)
Fri. & Sat. 9 AM - 9 PM (*Last Entry* at 7 PM)

*The last entry helps to allow visitors the time to fully experience the Museum. An average visit takes about two hours.*

Reserve New York City Customer Reviews

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TripAdvisor Reviews
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Ghaziabad, India
"Pay respects to souls we lost"
TripAdvisor user rating 5 out of 5
Reviewed May 24, 2018 NEW
If you understand how iconic the two WTC towers were, how symbolic of America’s supremacy and pride ; if you watched how they were brought down by plane attacks on 9/11; if you even absorb the number of lives lost in the terror attack ; if you watch women and men jumping out of windows from the inferno in the towers; if you like to appreciate the bravery and sacrifice of scores of firemen, who fought against odds to save lives; if you even imagine the dimensions of the disaster that engaged a President and his resources to promise “ we will get whoever has done this...” and they did; if you see old structures and bent steel sections and staircase and walls, remaining of the old towers- then you visit the memorial and the Musuem - pay respects and bow your head in prayer, touch the inscribed names of lives lost, and grieve for those who lost their dear ones ; if you can emotionally empthasize, and connect with the enormity of what happened on 9/11, then this dear travellers, is not to be missed opportunity! Go there !
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Jason B
"9/11 Memorial museum"
TripAdvisor user rating 5 out of 5
Reviewed May 24, 2018 NEW
A very tactful and we'll thought out memorial to the victims of the 9/11 attacks. A visit here is a great way to spend time to reflect and to pay your respects; a must do activity for NY visitors.
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Natalie H
"Must do whilst in NYC"
TripAdvisor user rating 5 out of 5
Reviewed May 24, 2018 NEW
This is a truly moving experience and I would highly recommend. It took us a little while to get in due to the queue but was well worth the wait.
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Linda A
Scunthorpe, United Kingdom
"A sad but wonderful experience"
TripAdvisor user rating 5 out of 5
Reviewed May 24, 2018 NEW
We visited the 9/11 memorial and museum on a recent visit to New York. The two pools which stand in the footprint of the towers are surrounding by a continuous dark metal memorial plaque listing the names of those who died on this day. Single flowers highlight various names. The underground museum is almost like a church or cathedral with its large vaulted spaces and silent visitors who move slowly around viewing the photographs, the remains and the exhibits while contemplating, reflecting and remembering. The one exhibit which stands out for me was the so called survivors stairs, the concrete fire escape staircase, badly damaged but an escape route for a lucky few. I am so glad we visited this site, and would recommend it to everyone
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TripAdvisor user rating 5 out of 5
Reviewed May 24, 2018 NEW
A must see for anyone visiting New York and it is inspirational to see how the whole city came together.
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9/11 Memorial & Museum is located at 180 Greenwich StNew York, NY 10007
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Frequently Asked Questions about 9/11 Memorial & Museum

How long should I plan to spend at the museum?
On average it takes 2 hours to experience the entire museum.

What are the hours of operation for the memorial and museum?
The 9/11 Memorial is open daily from 7:30 am to 9:00 pm. The museum is open daily with the following hours of operation:

  • Sunday through Thursday: 9:00 am - 8:00 pm (Last Entry at 6:00 pm)
  • Friday and Saturday: 9:00 am - 9:00 pm (Last Entry at 7:00 pm) 

Can I take pictures at the memorial?
Yes. Personal photography is permitted. Professional photography must obtain a permit.

How do I access the memorial?
Enter the 9/11 Memorial at the intersection of Liberty Street and Greenwich Street, at the intersection of Liberty Street and West Street, or the at the intersection of West Street and Fulton Street.

Can I enter the museum on my own time?
Visitors will be permitted into the Museum at the time specified on their ticket. Entry for early or late arriving visitors will be at the discretion of Museum staff.

If I need to exit the building during my visit, can I re-enter?
No. Re-entry is not permitted once you have left the building.

Can I use my cell phone in the museum?
In certain areas, such as the exhibits, cell phone usage is prohibited.

Do I need a ticket to visit the 9/11 Memorial?
Visitor passes are no longer required to visit the Memorial.

Is the 9/11 Memorial and Museum appropriate for children?
The historical exhibition may not be appropriate for visitors younger than 10. Adults accompanying younger visitors should exercise discretion before entering.